Welcome to www.netmeds.com ("Netmeds.com", "Netmeds", "Website", "Pharmacy", or "we"). This Website/App is managed and operated by Reliance Retail Limited whose registered office is in Mumbai, India.
Reliance Retail Limited, a company incorporated under the laws of India, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India (“Reliance, we, us”), manages and operates www.netmeds.com and a mobile application under the brand name Netmeds (collectively referred to as the “ Website”) where users can place orders to purchase the Products and/or Services offered by us listed/available on the Website (“User” or “Users” or “you”).
We aim to provide the best User experience to our Users beginning from placing order and/or booking an appointment to initiating a return. While transacting on the Website, you can expect a hassle-free experience in returning the Product and cancelling the Services that you have ordered/booked and can rely on us as your preferred shopping destination or Service location.
This return, refund, and cancellation refund policy (“Policy”), together with the Terms and Conditions [accessible at https://www.netmeds.com/terms-and-conditions] sets out Reliance’s procedures and policies in accepting: (a) Return, (b) Refund, and (c) Cancellation thereof. Any return or cancellation of Products or Services by you are subject to the terms and conditions set out under this Policy.
APPLICABILITY OF POLICY
TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS
Please carefully read all the parts to understand the conditions applicable in case of returns, refunds and cancellation of a Product.
i. Return Policy:
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an (a) incomplete order, (b) expired product, (c) damaged product, (d) incorrect product, (e) doctor changes the prescription (f) death of a patient, please notify Reliance User Support immediately within 10 working days of receiving the products, to ensure prompt resolution. Please note that Reliance will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.
User cannot return non-refundable Product; it is User’s responsibility to check whether the Product falls under returnable/non-returnable category before placing an order.
We also understand that various circumstances may compel you to return a product or products that are not defective ONLY if you notify us within 30 working days of receipt and Reliance reserves the right to accept or reject the product returned in such scenarios.
ii. Return Policy Exceptions:
Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment and Ortho Support.
Also, Reliance reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange".
viii. To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take User feedback very seriously and use it to constantly improve our quality of service
i. Product Cancellation:
User may cancel the order of a product before it is out for delivery. On the receipt of order cancellation request, your order will be cancelled with immediate effect.
ii. Service Cancellation:
The Website shall only connect the User with the Doctor/registered medical practitioners of the service booked. Once the appointment has been made and a confirmation has been given to the User, the Company shall inform the Doctor/registered medical practitioners who shall render the consult at the agreed time, location and mode provided at the time of booking the service. We are in no way liable for any deficiency of services if any arises including but not limited to cancellation of order due to unavailability of the Doctor/registered medical practitioners.
Once an appointment has been made and it is confirmed at our end, no amount shall be refunded, in the event of a cancellation. However, in certain circumstances, the Company at its discretion shall permit a refund of the full or partial amount if the Doctor/registered medical practitioners becomes unavailable or if an alternative Doctor/registered medical practitioners is arranged to consult. The decision of the Company shall be final in such cases.
If you have any queries, do call our help desk at +91 72007-12345, email us at email@example.com, or contact our User support executives through online chat. We're here for you!
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