The following Terms and Conditions constitute the Netmeds First Membership Agreement ("The Agreement") between Netmeds.com (“We, Our or Us”) and the registered Netmeds First Member (“You”). You are urged to read the terms of Membership carefully and to email any questions that may arise to our Customer Support Team at cs@netmeds.com . Please note that all registered Netmeds customers can buy ‘The Netmeds First Membership’, subject to the following terms and conditions:
Netmeds First Membership can be availed on Netmeds website, app and M-site.
Three terms of Netmeds First Membership are available. A customer can choose to opt for either 3-month (Rs. 49)(Rupees forty nine only), 6-month (Rs.149/-)(Rupees one hundred and forty nine only) or 12-month Membership (Rs.299/-)(Rupees two hundred and ninety nine only).
At the time of ordering/purchasing Netmeds First Membership, NMS cash shall be applicable on the Netmeds First Membership fee. NMS Super Cash and or Coupons shall not be applicable to that purchase/order of Netmeds First Membership fee. If other products are ordered along with the First Membership fee, NMS Super cash and/or Coupons shall be applicable only to the products and not the First Membership fee. NMS Cash shall be applicable for the purchase of products as well as the Netmeds First membership fee.
Vouchers shall not be applicable whenever Netmeds First Membership is added to the cart, with or without products.
Netmeds First Membership cannot be purchased along with any consultation services and/or diagnostic services. Netmeds First Membership can be purchased alone or Netmeds First Membership with products.
Netmeds First Membership benefits include the following: An additional 4% NMS Cash (max. Rs. 200 on pre-paid, medicine orders of ANY value) FREE Delivery (on pre-paid/COD orders of ANY products worth Rs. 99 or more) Priority processing of the order An additional 10% OFF on all pathology lab tests upto Rs. 100 ONLY
As a Netmeds First Member, you are entitled to receive an additional 4% NMS Cash (max. Rs. 200/- (Rupees two hundred only) per order), which is the cashback amount that will be credited to your NMS wallet, after your “pre-paid order” of prescription medicines of ANY value is delivered. 4% NMS Cash will be credited to the final amount paid by customer excluding all the wallet/offer discounts. The NMS cash is valid only for 90 days from the date of credit. The NMS cash shall be credited to your e-wallet after the delivery of your pre-paid medicine order only. This 4% NMS Cash shall be on top of all other coupons, cashbacks, offers etc.
As a Netmeds First Member, NMS cash in your e-wallet can be used along with other coupons/offers.
As part of the Membership, Netmeds First Members are eligible for FREE Delivery of any products. The mode of payment to receive the FREE Delivery can be either Pre-paid or COD. For Pre-paid and COD orders, the minimum order required to avail FREE Shipping is Rs. 99/- (Rupees Ninety-nine only). Note: The eligible maximum order limit for COD orders is Rs. 5000/-(Rupees five thousand only).
As a Netmeds First Member, during the subscription period, you can avail an additional 10% off up to Rs. 100 ONLY on all pathology lab tests, profiles and packages. The additional 10% discount is NOT valid on the booking of any Radiology tests, eye tests and COVID tests. Please note that the additional 10% off up to Rs. 100 is on top of the ongoing discounts, if any.
As a Netmeds First Member, your order will lead the queue in the processing of the order and customer support (priority processing) during the subscription period.
We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website/App. It is your responsibility to review the Netmeds.com Terms and Conditions regularly. Your continued use of the Website/App following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.
These Terms of Service will be governed by and construed in accordance with the laws of India without regard to its conflicts of law provisions. Any failure of the Website/App/ Company to enforce or exercise any provision of this Agreement or related right shall not constitute a waiver of that right or provision. The section titles used in this Agreement are purely for convenience and carry with them no legal or contractual effect. In the event of termination of this Agreement for any reason, you agree the following provisions will survive: the provisions regarding limitations on your use of Content, the license(s) you have granted to the Website/App/Company, and all other provisions for which survival is equitable or appropriate.
In the case of a conflict between these terms and the terms of any electronic or machine readable statement or policy, these Terms of Service shall prevail. Similarly, in case of a conflict between these terms and our Privacy Policy, these Terms of Service shall prevail.
All disputes involving but not limited to rights conferred, compensation, refunds, and other claims will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed here in below;
Arbitration. In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Chennai in the state of Tamil Nadu, India.
The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India, and that the Courts at Chennai shall have exclusive jurisdiction over any disputes arising between the Parties.
These Terms and Conditions and your use of this Website/App and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Chennai.

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