FAQ
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order enquiry
Q: How do I cancel my order?

A: You can cancel your order by logging into your Netmeds account and clicking on “Order History”. Click on the details of the order you wish to cancel and hit the “Cancel” button.
If your order is “In Transit” you must wait until the order reaches you and if you still wish to cancel, simply tell the courier delivery person that you “refuse delivery”, and the order will then cancel.

Q: How can I track my order?

A: Once you login to your Netmeds account, you can check the status of your orders under “Order History”. Click on “Details” and you will be able to see the status of your shipment.

Q: Items are missing from my order?

A: We regret the inconvenience. Please do email us at missing@netmeds.com with the following details. We will get back to you soon.

  • Order ID
  • Missing item(s) with quantity
Q: I want to modify my order?

A: Once your order is confirmed, it cannot be modified. If it is not yet showing as “In Transit” you may cancel it and place a fresh order with your modifications.

Q: Items are different from what I ordered?

A: We are sorry. Kindly email us with the following details. We will get back to you shortly.

  • Order ID
  • Name of the item(s) you had ordered
  • Name of the item(s) received
Q: How do i get an invoice from order?

A: To get the invoice(s) for your order(s), go to “My Orders.” Click on the appropriate order(s) and you will find an option to download the invoice(s) in the PDF format.

Q: How can I do online payment?

A: You can make an online payment through debit card / credit card / netbanking. We do have various wallet options for payments as well. We can also send you a paylink as well.

Note: You will not be able to use wallet options when you make an online payment using the paylink sent by our executives.

Q: When will I receive my order?

A: Your order will be delivered within the “Estimated Delivery Date” indicated when you place your order. You can also check this date by selecting your order from the “My Orders” section. We will keep your updated about delivery dates through mails and SMSes.

Q: I have received Damaged products.

A: We are sorry. Please do email us at damaged@netmeds.com with the following details. We will get in touch with you soon.

  • Order ID
  • Damaged product(s) with quantity
  • Images of the damaged products with the batch number displayed