A: Following are Netmeds.com delivery charges, which are based on the order value.
For Non-NFM customers
ORDER VALUE DELIVERY CHARGE
Up to Rs. 200 Rs. 79
Rs. 200 - Rs. 599 Rs. 49
Rs. 600 - Rs. 1999 Rs. 29
Above Rs. 2000 Rs. 25
Note: Delivery charges quoted above are applicable on ALL Orders at Netmeds.com.
For NFM Customers
Order Value Delivery Charge
Up to Rs. 99 ₹ 35
99 FREE delivery
Note : Delivery charges quoted above are applicable on ALL Orders at Netmeds.com.
A: You can buy a lesser dosage than what is prescribed, but not a higher dosage.
A: No, we do not provide delivery in emergency situations.
A: A valid prescription has the following information:
- Date
- Doctor’s name and registration number with seal & signature
- Patient’s name and age
- List of medicines with quantity & duration
A: If your prescription contains the phrase “Allow substitution”, or mentions the name of the molecule, you will be able to purchase generic subsitutes for the brand from us.
A: We generally deliver orders within 1-7 working days depending on your address. You will receive an estimated delivery date once the order is confirmed.
A: Netmeds is an ePharmacy. We sell medicines, OTC & FMCG products online. We also provide online consulations with doctors.
A: Yes, Netmeds is an online pharmacy. We sell medicines, OTC & FMCG products online. We also provide online consulations with doctors.
A: Please check your network connection. It can take 1-2 minutes to receive an SMS. If you still havent received it, please try the “Resend OTP” option.
A: Please reach out to us at cs@netmeds.com with your request. We will unsubscribe you from our mailing list and confirm the action within 5 working days.
A: Please reach out to our support immediately for assistance. You can:
- Call us: 72007-12345
- Chat with us on our App or Website
- Email us: cs@netmeds.com
A: You can modify your email ID from the “Account” module. You need to verify your updated email ID.
A: OTC or Over The Counter products are products for which you do not require a prescription.
A: Some vouchers can be combined with other promo codes. Read the terms of your voucher offer carefully and it will explain if it can be clubbed with other offers.
A: Vouchers can only be used to purchase prescription medication.
A: You will be able to check the medication’s expiry date before placing the order. Just select the product and type your pincode.
A: Your phone number is the channel used for logging into Netmeds. It helps us to verify your account. We also use it to keep you posted on the progress of your order by SMS, and to let you know all the deals and discounts that we offer.
A: If you wish to deactivate your account, kindly mail us at cs@netmeds.com.
A: You can look up exciting job opportunities with Netmeds at the “Careers” section which is placed at the bottom of every page on our website.
A: Your family members or the security personnel at your building can receive the product(s) on your behalf.
A: Discounts are not applicable for OTC, non-prescription items and baby products.
A: No, you may not open the parcel and then accept the order. If you are unhappy with your order, you can raise a return request.
A: Cashback is applicable only for prepaid orders. Alternately, your order amount may not be high enough to be eligible for cashback.